Find activities

  • Licensing sub-committee - survey of objectors 2003-04

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2004
  • Licensing sub-committee - survey of objectors 2004-05

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2005
  • Trading Standards 2004-05

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2005
  • Local Development Framework - Sustainability Appraisal

    The draft Sustainability Appraisal Scoping report was consulted on between 11 July - 15 August 2005. This report is the result of the first stage in the appraisal process and includes baseline information about the borough and identifies key environmental issues. From these, objectives and... More
    Closed 15 August 2005
  • Aircraft Noise Survey 2005

    In response to the Government's consultation to increase the number of night flights to Heathrow, a 'Night Flights and Other Issues Survey' was available from August - September 2005. It was available on the Council's website and in all public libraries throughout the borough. In addition... More
    Closed 16 September 2005
  • Waste, Recycling and Street Scene Enforcement

    In February 2006 a group of residents and service users participated in a Waste, Recycling and Street Scene Enforcement Focus Group held in Twickenham to give feedback on the services provided in these areas with a view to shaping future services provided by the Council. Feedback was given... More
    Closed 20 February 2006
  • Environmental Health Survey 2005-06

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used in order to improve areas of service where our performance has not been satisfactory. The Environmental Health Survey consisted... More
    Closed 31 March 2006
  • Licensing sub-committee - survey of objectors 2005-06

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2006
  • Trading Standards 2005-06

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2005-06 consultation consisted of: 1) Customer survey 2) Trader survey More
    Closed 31 March 2006
  • Emission based charging for parking permits

    Formal public consultation on the Council's proposal to base charges for parking permits on vehicle emissions commenced on 17 November 2006 and finished on 15 December 2006. A questionnaire was sent to a representative sample of 3,500 households and 1,300 businesses across the borough to seek... More
    Closed 15 December 2006
  • Richmond Town Centre - enhancement proposals

    The consultation involved a manned exhibition in the middle of Richmond Town Centre from Saturday 3 March - Sunday 11 March, until 7pm. The scheme was on display and officers were present to answer questions. Views were also captured via a comments form. The exhibition was then transferred to... More
    Closed 23 March 2007
  • Trading Standards 2006-07

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2006-07 consultation consisted of: 1) Customer survey 2) Trader survey. More
    Closed 31 March 2007
  • Teddington Library Refurbishment

    To find out what users of the library thought of the range of present stock, new services, facilities and available help in finding books. We were overwhelmed with the response to the Teddington Library refurbishment consultation and wish to thank everyone who took part. We received 811... More
    Closed 30 April 2007
  • Review of polling districts and polling stations

    The Review of Polling Districts and Polling Places (Parliamentary Elections) Regulations 2006 require the authority to review all its polling districts and polling places within 12 months of the Regulations coming into force (1 January 2007). In the London Borough of Richmond upon Thames the... More
    Closed 31 May 2007
  • Controlled Drinking Zones

    Controlled Drinking Zones (CDZs) are areas designated by a council in which there has been nuisance, annoyance or disorder associated with the consumption of alcohol. Within these areas constables can request people to stop drinking alcohol in the designated public places and/or surrender their... More
    Closed 1 June 2007
  • Sheen Lane Centre - improvement scheme

    The Council is pleased to announce that it has been awarded funding from Transport for London (TfL) to make improvements to the open space within the Sheen Lane Centre. This area is East Sheen's largest urban public space, with a wide range of public facilities and the local community has been... More
    Closed 12 September 2007
  • Lower Richmond Road Supplementary Planning Guidance

    The Council are seeking comments on draft planning guidance which outlines the approach the Council will expect developers to take in relation to any development in the area between Lower Richmond Road and Manor Grove, comprising Orchard Road, Garden Road and Market Road. The area is... More
    Closed 17 September 2007
  • Draft statement of licensing policy

    The Council's draft Licensing Policy issued for consultation has been re-drafted following public consultation. This report outlines the requirement for the policy, the constraints on its content, the consultation exercise undertaken and the key changes made as a result of consultation responses.... More
    Closed 30 September 2007
  • Mystery Shopping for Customer Services 2007-08

    Mystery shopping provides evidence of an actual service provided and helps organisations know how well they perform against their Customer Care Standards. It is therefore regarded as a powerful tool to measure customer service. The mystery shopping exercise uses individuals trained to... More
    Closed 30 November 2007
  • Trading Standards 2007

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2007 consultation consisted of: 1) Customer survey 2) Trader survey More
    Closed 31 December 2007
  • Heathrow expansion 2008

    Public exhibitions Between 3 December 2007 and 27 February 2008, the Department for Transport (DfT) held public exhibitions in all local authorities around Heathrow Airport on the proposals to expand the airport and build a third runway. These exhibitions came to Richmond upon Thames... More
    Closed 27 February 2008
  • Customer Satisfaction - Recycling, April 2008

    The Customer Service Project team surveyed 200 residents by phone. Customers were randomly selected from the contact centre database (CRM). Any previous case history relating to why a resident had initially contacted us was ignored and this eliminated any element of bias. Equality monitoring data... More
    Closed 18 April 2008
  • Customer Satisfaction - Recycling, April 2008

    The Customer Service Project team surveyed 200 residents by phone. Customers were randomly selected from the contact centre database (CRM). Any previous case history relating to why a resident had initially contacted us was ignored and this eliminated any element of bias. Equality monitoring data... More
    Closed 18 April 2008
  • Local Development Framework - Core Strategy

    The Core Strategy is a Development Plan Document (DPD) which is part of the Local Development Framework (LDF). It is the strategic policy document, which will determine the future planning policy for the Borough. It outlines the Vision, Spatial Strategy and 20 Core Planning Policies on topics... More
    Closed 1 May 2008
  • Customer Satisfaction - Special Collections service

    During May a total of 167 customers who had recently used the Special Collection service were surveyed. This represents approximately one week of bookings. The customers were selected from the CRM system, and all other case histories were ignored. Equalities monitoring data was also collated. ... More
    Closed 31 May 2008
  • Customer Satisfaction - Fly tip incidents, June 2008

    There are approximately 115 reported incidents of fly-tipping every month. 50 customers who had reported incidents of fly tipping were surveyed. 15 cases were from areas of relative disadvantage. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent,... More
    Closed 30 June 2008
  • Customer Satisfaction - Street cleansing and fly tipping, June 2008

    100 customers were surveyed to measure their opinion with the current Council standards for street cleansing services. 50 customers from areas of relative disadvantage and 50 from areas of non disadvantage were surveyed. They were selected at random from the CRM system and had not reported any... More
    Closed 30 June 2008
  • Customer Satisfaction - Street Cleansing, June 2008

    There are approximately 67 reported cases of Street Cleansing issues every month. 50 customers who had reported issues with Street Cleansing were surveyed. 15 of these cases logged were from areas of relative disadvantage. Customers were asked to rate their level of satisfaction using a scale of... More
    Closed 30 June 2008
  • Customer Satisfaction - Atrium, August 2008

    Approximately 6000 visitors each month are helped by the customer service team based in the Atrium. In August customers who visited the Planning reception area and Central reception area were surveyed. The survey measures the following areas: 1. Reasons for customers visiting 2. How... More
    Closed 31 August 2008
  • Customer Satisfaction - Contact Centre, July-August 2008

    To measure customer satisfaction on Waste & Recycling calls handled by Customer Services Advisers in the Contact Centre. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded... More
    Closed 31 August 2008
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