Privacy

The Council respects your privacy rights and is committed to ensuring that it protects your details, the information about your dealings with the Council and other information about you available to the Council (“your information”).

 

Use of your information

Unless you are told otherwise, the Council will use your information to:

Deal with your requests and administer its departmental functions
Meet its statutory obligations
Prevent and detect fraud
Conduct surveys and research

The Council may share your information (but only the minimum amount of information necessary to do the above and only where it is lawful to do so) with:

Other departments within the Council (including the elected members)
Central government departments
The Audit Commission
Law enforcement agencies
Other organisations which deal with or handle public funds
Organisations set up under acts of parliament
Organisations which provide community services
Contractors that process data on our behalf

The Council operates a Customer Service Centre so that it can provide you with the best possible service. Minimal details about you that you provide to us and your dealings with the Council will be kept on a secure database so that we can deal with your future queries and ensure that the correct departments assist you.

 The Council may also use and disclose information that does not identify individuals for research and strategic development purposes.

 

Information security breach

If you suspect there has been, or there is a risk of a breach of security in the handling of confidential information by the Council or its subcontractors, please report your concerns.

 All information will be handled in confidence. The Council will need to contact you to obtain further details of your concerns and to provide feedback.

 

 Information collected from the Council’s web site

The Council does not automatically capture or store personal information about you when you visit this site. The only information the Council collects on this web site is the information you choose to provide (in other words: on any form posted on this web site which you decide to fill in).

 We want to improve our website so we need to evaluate how it is used. To measure and analyse information about visits to our website we use Sitestat, a Nedstat product. This uses your IP address to collect, among other things, Internet traffic data and data about your browser type and computer. For more information about Sitestat and Nedstat, see www.nedstat.com.

 We also use cookies on this site, but we don't collect any personal information which we can use to identify you.

 

Your rights

You have a right to see your information (subject to certain exceptions and payment of a fee). If you have any requests concerning your information or any queries with regard to the council’s processing please contact foi@richmond.gov.uk.

Delib Privacy Information

Delib’s software (this website) enables organisations to set up and operate democratic exercises, through which they will engage with you.

When you access and use this site, your information submitted to these exercises will go to the data controller: the organisation running this site. If you have provided it, this information may include personal data (e.g. your name, age, contact details etc.).

Delib’s role is to process this data on behalf of the controller. Processing means (among other things): making sure this website runs properly, that your data is securely stored and is available to the controller so that they can do their work effectively.

Our primary purpose is in making software platforms that help you to have your say. To do this we need to make sure that when you do, your data is safe, secure, and can be worked with effectively. So that’s what we do. Delib will not access your personal data unless requested to do so by the controller, and only for the purposes of helping them or you.

The data controller will have a privacy policy or other information notice, which sets out how they will hold and use the information you provide, as well as your rights in relation to that information. This policy or notice may be included on this page, or can be obtained by contacting them.

If you have any questions or requests about your personal data, these should be sent to the data controller in the first instance. Delib cannot directly deal with such enquiries as it does not control how your information is used.

Collection of Anonymous Browser Information

Delib stores information which is provided by your computer when you use the website. For example, your browser type, IP address, language preference, referring site, and the date and time. Delib's purpose in collecting this information is to maintain the security of the website and for the purposes of operating and improving the software.