Customer Satisfaction - Fly tip incidents, June 2008

Overview

There are approximately 115 reported incidents of fly-tipping every month. 50 customers who had reported incidents of fly tipping were surveyed. 15 cases were from areas of relative disadvantage. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent, 4 being Good, 3 being Average, 2 being Below Average and 1being Poor). The customers were selected from the CRM system and equalities monitoring data was also collated.

The survey was designed to measure customer satisfaction in the following areas:

1. The service provided by the Customer Service Advisor

2. How the enquiry was resolved

3. Communication preferences for reporting incidents