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  • Customer Satisfaction - Fly tip incidents, June 2008

    There are approximately 115 reported incidents of fly-tipping every month. 50 customers who had reported incidents of fly tipping were surveyed. 15 cases were from areas of relative disadvantage. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent,... More
    Closed 30 June 2008
  • Customer Satisfaction - Street cleansing and fly tipping, June 2008

    100 customers were surveyed to measure their opinion with the current Council standards for street cleansing services. 50 customers from areas of relative disadvantage and 50 from areas of non disadvantage were surveyed. They were selected at random from the CRM system and had not reported any... More
    Closed 30 June 2008
  • Customer Satisfaction - Street Cleansing, June 2008

    There are approximately 67 reported cases of Street Cleansing issues every month. 50 customers who had reported issues with Street Cleansing were surveyed. 15 of these cases logged were from areas of relative disadvantage. Customers were asked to rate their level of satisfaction using a scale of... More
    Closed 30 June 2008
  • Memorial Services Survey

    The survey was conducted to see if the content of the Memorial Services were as people would like them. The first service was carried out in 2001 and there are now two services per year in the Chapels at Twickenham, Teddington and East Sheen cemeteries. 355 surveys were sent out. ... More
    Closed 31 July 2008
  • Customer Satisfaction - Atrium, August 2008

    Approximately 6000 visitors each month are helped by the customer service team based in the Atrium. In August customers who visited the Planning reception area and Central reception area were surveyed. The survey measures the following areas: 1. Reasons for customers visiting 2. How... More
    Closed 31 August 2008
  • Customer Satisfaction - Contact Centre, July-August 2008

    To measure customer satisfaction on Waste & Recycling calls handled by Customer Services Advisers in the Contact Centre. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded... More
    Closed 31 August 2008
  • Customer Satisfaction - Planning, August 2008

    The Contact Centre surveyed 150 people who had applied for planning consent between 2007 and 2008. Those surveyed were randomly selected from the CapsUniform planning system. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent, 4 being Good,... More
    Closed 31 August 2008
  • Recycling Satisfaction Survey

    The survey was carried out to find out how satisfied residents were with the Council's recycling service and was conducted by telephone between 1st and 15th September 2008. Fieldwork was conducted by Facts International. A representative sample was interviewed with quotas set by age, gender and... More
    Closed 15 September 2008
  • Parks - customer satisfaction survey 2008

    Following renewed investment in parks and open spaces through the Parks Improvement Programme, consultation was carried out to ensure that spending reflected the concerns and demands of the public. An onsite survey was used to assess the quality of services provided by the borough's parks and to... More
    Closed 17 October 2008
  • Place Survey 2008

    The survey measures resident satisfaction with the local area and public services. More
    Closed 19 October 2008
  • Twickenham Embankment enhancements scheme 2008

    Proposals for the enhancement of Twickenham Embankment between Champion's Wharf and Water Lane were consulted on during this period. Prior to this, the initial proposals were subject to pre consultation meetings with key stakeholders groups. The proposals were then refined for the formal stage... More
    Closed 24 October 2008
  • Customer Satisfaction - Change of address procedure, Oct 2008

    he contact centre surveyed 100 people who had recently moved in or were moving within the borough. Those surveyed had used the new Change of Address service introduced into the Contact Centre in August 2008. From those surveyed, half had requested Recycling containers and/or Library cards.... More
    Closed 31 October 2008
  • Oak Avenue (Hampton) - proposed 20mph zone

    The Council is proposing to implement a 20 mile per hour (mph) zone on Oak Avenue, Hampton. The scheme is to be funded by Transport for London's 20 mph zone programme and is expected to benefit the local area by slowing traffic, increasing road safety, improving accessibility for pedestrians and... More
    Closed 28 November 2008
  • Holy Trinity Church of England Primary School

    Holy Trinity Primary School in Richmond will be expanding from one-form entry to two-form entry to provide additional school places for the increasing number of children living in Richmond and East Sheen. The existing building will require enlargement to accommodate the extra children. The School... More
    Closed 8 December 2008
  • Place Survey Boost 2008

    All local authorities in England were required to carry out the Place Survey in 2008. The survey measures resident satisfaction with the local area and public services. In addition to the main survey, Richmond upon Thames carried out a Place Survey Boost in the five areas of the borough... More
    Closed 19 December 2008
  • Kerbside Recycling service - campaign and doorstepping

    Richmond Council commissioned Waste Watch to undertake a doorstepping campaign and a series of roadshows between October - December 2008 to support improvements to the kerbside recycling service. The campaign aimed to: - inform residents about the introduction of... More
    Closed 19 December 2008
  • Customer Satisfaction - Change of address procedure, Oct-Dec 2008

    To measure customer satisfaction with Change of Address calls handled by Customer Services Advisers. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them... More
    Closed 31 December 2008
  • Hampton Area Improvements

    Richmond Council consulted on proposed changes to the road network in the Hampton area. The changes would focus around the following junctions: Thames Street/High Street, Thames Street/Church Street, High Street/Church Street and High Street/Manor Gardens. Background ... More
    Closed 27 February 2009
  • Home Care User Experience Survey 2008-09

    In 2008/09 the council arranged homecare for 1,440 vulnerable residents in the borough. 484,000 hours of homecare were delivered by 19 different homecare agencies. Nine aspects of home care were measured throughout the survey. More
    Closed 4 March 2009
  • Richmond CO2 Parking Charges

    The consultation was carried out to investigate opinions on emissions-based parking facilities from drivers in the Richmond area. There were three elements to the consultation: 1) On-street survey between 21 - 22 March 2009 2) Online survey throughout... More
    Closed 13 March 2009
  • Trading Standards 2008-09

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2008-09 consultation consisted of: 1) Customer survey 2) Trader survey More
    Closed 31 March 2009
  • Environmental Health customer survey 2009/10

    We regularly conduct surveys to find out how satisfied customers are with our service and identify areas for improvement. More
    Closed 31 March 2009
  • Mystery Shopping for Customer Services 2008-09

    Mystery shopping provides evidence of an actual service provided and helps organisations know how well they perform against their Customer Care Standards. It is therefore regarded as a powerful tool to measure customer service. The mystery shopping exercise uses individuals... More
    Closed 31 March 2009
  • Building Control satisfaction survey 2008/09

    In order for the Building Control department to improve its services we are continually reviewing the service we provide to our customers. Your feedback is very important to us and will help us to continue improving our service. We instituted a process of customer surveys from... More
    Closed 31 March 2009
  • Primary School expansions - Holy Trinity Church of England School

    Proposals on the expansion of Holy Trinity Church of England Primary School to a two-form entry from September 2010 onwards were open for comment from Feb - Apr 2009. See the Notice and Full Statutory Proposal below for further details. Notices of the proposal were published in the... More
    Closed 11 April 2009
  • Primary School expansions - St Mary's and St Peter's Church of England Primary School

    Proposals on the expansion of St Mary's and St Peter's Church of England Primary School to a three-form entry from September 2010 onwards were open for comment from Feb - Apr 2009. See the Notice and Full Statutory Proposal below for further details. Notices of the proposal were... More
    Closed 11 April 2009
  • Customer Satisfaction - Civic Centre customers, April 2009

    A survey of the services provided by the Customer Services team asking the following questions: Reasons for customers visiting the civic centre and the purpose of their visit. Whether their enquiry was dealt with fully. Customer's satisfaction which how their query was... More
    Closed 25 April 2009
  • Mallard Place Conservation Area 2009

    The Council ran a public consultation on the draft Conservation Area Character Appraisal and Management Plan for the Mallard Place Conservation Area from 20 March 2009 until 1 May 2009. A public exhibition of the documents was also held on Wednesday 8 April between 18.30 and 20.00 in The Terrace... More
    Closed 1 May 2009
  • Fieldend Conservation Area 2009

    The Council announced a public consultation on the draft Conservation Area Character Appraisals and Management Plans for the Fieldend Conservation Area. A public meeting/exhibition of documents was also held on Friday 24 April between 19.00 and 20.30 within the gardens of Fieldend where people... More
    Closed 4 May 2009
  • Cultural Partnership Plan

    A strong Cultural Partnership is vital for a borough determined to deliver excellent and inclusive cultural services. The Partnership brings together the energy, creativity and resources of the individuals, organisations and businesses involved in delivering or promoting cultural services. It... More
    Closed 18 May 2009
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