1009 results
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Accessible Transport Review
This was an investigation into the wider provision of accessible transport within Richmond upon Thames and how transport could be improved to help vulnerable people use mainstream services. Richmond Council aims to use this feedback to influence local transport service providers to better meet the needs of older and disabled residents. MoreClosed 10 May 2010 -
Evaluation of the Community Support Service 2010
The Council consulted service users as part of an evaluation of Community Support Services that it provides for individuals with learning disabilities. The consultation included two surveys: one sent to service users who took part in group activities run by Community Support Services and another survey sent to service users who used Community Support Services in their homes. They were asked a series of questions to gain views on what they thought of the support they received. MoreClosed 30 April 2010 -
Worple Way playground
This consultation was carried out in order to involve the community in the upgrade of play equipment at Worple Way playground. MoreClosed 30 April 2010 -
Chase Bridge Primary School - pre planning consultation 2010
An initial consultation drop-in session was held at Chase Bridge Primary School on 23 April 2010 from 2pm to 7pm to provide attendees with detailed information on proposals to develop the site. Members of the design team, the Council's project manager, the headteacher and a school governor were available to explain the scheme and discuss specific areas of interest with members of the public. MoreClosed 23 April 2010 -
Survey of equipment and minor adaptations
The survey of equipment and minor adaptations is a statutory survey run by all councils throughout England. Results are submitted to the Information Centre. The findings also inform two National Indicators showing how equipment and minor adaptations have affected service users' quality of life and how service users were treated by those who discussed their needs with them. Provisional findings will be published by the Information Centre in September. A report will also be produced and... MoreClosed 9 April 2010 -
Carers Survey 2010
The survey was carried out to understand the impact of the carers assessment process and services available to carers and feed this into service development and the Carers Strategy. The questionnaire was sent to 300 randomly selected carers and was also available to complete on the public website. The questionnaire was taken from the National Carers Survey (carried out in November 2009), allowing us to benchmark against other boroughs and local authorities for the first time. MoreClosed 31 March 2010 -
Mental Health Joint Commissioning Strategies for Working Age Adults and Older People
The London Borough of Richmond upon Thames and NHS Richmond are putting together two joint 5 year Mental Health Commissioning Strategies for Working Age Adults and Older People. Service users, carers and other local partners are being involved from the beginning of the development process both to gather intelligence on local needs and existing services, and to gain feedback and further develop strategic commissioning intensions, and finally the full strategy. MoreClosed 31 March 2010 -
Environmental Health business survey 2009/10
Users of the service were surveyed throughout the year to gain an understanding of their satisfaction with the service and customer experience. MoreClosed 31 March 2010 -
Licensing Committee Customer Feedback
To gauge customer satisfaction with the service provided. Consultation Method: Comments / Feedback Form, Exit Survey MoreClosed 31 March 2010 -
Mystery Shopping for Customer Services 2009-10
Mystery shopping provides evidence of an actual service provided and helps organisations know how well they perform against their Customer Care Standards. It is therefore regarded as a powerful tool to measure customer service. The mystery shopping exercise uses individuals trained to observe, experience and measure the customer service process, by acting as a prospective customer with realistic but made up questions or queries. Mystery shops are conducted by telephone, personal visits,... MoreClosed 31 March 2010 -
Building Control satisfaction survey 2009/10
In order for the Building Control department to improve its services we are continually reviewing the service we provide to our customers. Your feedback is very important to us and will help us to continue improving our service. We instituted a process of customer surveys from January 2005 when a survey form was sent out with every (1) Completion Certificate and targeted householders/home owners, and this is a continuous service. The other customer surveys we now carry out include:... MoreClosed 31 March 2010 -
Burials Service survey 2009/10
We aim to deliver a professional and caring service through our sympathetic, competent and trained staff. Our priority is to ensure that all funerals are organised and conducted in a way which meets the religious, cultural and personal needs of each individual. We understand that a meaningful funeral is an important part of the grieving process. We also recognised that the cemetery provides a focal point for the bereaved, and aim to make the cemeteries peaceful, clean and safe places for... MoreClosed 31 March 2010 -
Improving the education of secondary age children with SEN
Improving the education of children with special educational needs (SEN) is a key priority in the new Children and Young People's Plan. It is part of an investment programme to provide better resources for all children in Richmond upon Thames. This consultation sets out proposals to improve the provision for children with SEN in our mainstream secondary schools. The consultation form was available to complete online and the following drop-in sessions were available for... MoreClosed 31 March 2010 -
Primary School expansions - Stanley Infant & Nursery and Stanley Junior Schools
Proposals to close Stanley Infant & Nursery School on 31 August 2010 and to expand the age and size of Stanley Junior School on 1 September 2010 were open for comment. Prior to the consultation, a meeting to explain the proposals was held at Stanley Junior School on 23 September 2009 for parents of current pupils and local residents. See the Notice and Full Statutory Proposals for further details. MoreClosed 19 March 2010 -
Thames Landscape Strategy review
A stakeholder consultation was held on the Thames Landscape Strategy review. Following the consultation, all comments will be collated into a 'schedule of comments'. For each point raised, TLS (Thames Landscape Strategy) officer comments and recommendations will be documented into a schedule table. This will be presented to the TLS Partner Officer Steering Committee, who will consider the proposed recommendations. The outcomes will be used to inform the Thames London Strategy 2010-20... MoreClosed 17 March 2010 -
Development Management DPD - pre-submission
The LDF Core Strategy was adopted in April 2009. This further stage of the consultation is about the Development Management Plan (DPD), which includes over 60 detailed policies building on the core strategy. These policies will be used as a basis for deciding on all planning applications. The aim of this was to consult on detailed policy wording before finalising the document for submission to Government in autumn 2010. Find out more about this consultation by looking at the LDF... MoreClosed 12 March 2010 -
Teddington Lock and Riverside Drive
The consultation document was sent out to a catchment area of 200 households. More detailed plans were available at Ham Library and on the Council website. MoreClosed 8 March 2010 -
Crane Valley Park
In early 2009, the Mayor of London launched a competition where the public could vote for the local park that they felt most needed to be improved. Crane Park topped the vote, and £400k was allocated for the improvements. Survey Using previous consultation, six areas of improvement work were identified under these headings: 1) A Welcoming Park 2) An Accessible Park 3) A Comfortable Park 4) A Natural Park 5) A Wildlife Park 6) An Informing Park. An online... MoreClosed 28 February 2010 -
Academies programme - Shene school
The Minister of State for Schools and Learners approved the Expression of Interest at the beginning of December 2009 and the proposal entered the 'Feasibility' stage. During Feasibility, the detail of the academy proposal was developed, and full statutory consultation took place between 8 January and 19 February. The Council and AET, as co-sponsors of the proposed academy, held a series of formal consultation meetings in January and February.... MoreClosed 19 February 2010 -
Green Flag Awards - Management Plans
The awards represent the National Standards for Parks and Open Spaces in England and Wales. More information is available at the link below. Each site must have a management plan in order to enter the Green Flag Award scheme. Consultation was carried out with the community on management plans for ten sites across the borough. MoreClosed 31 January 2010 -
Customer Satisfaction - Waste and Recycling, March 2010
To measure customers' experience of contacting the Council regarding Waste and Recycling and Street Services options. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them to participate in a survey. - If they select to take part, the system captures their contact telephone number & confirms this with the caller. - The call will then come through to the Customer Service... MoreClosed 31 January 2010 -
Determined Admission Arrangements for 2011/12
To consult on arrangements for admission to the borough's community schools for 2011/12 entry. This includes coordinated primary and secondary schemes. The consultation is in respect of: - proposed oversubscription criteria for community nursery, primary and secondary schools; - a co-ordinated inter-LA primary school admissions scheme; - a co-ordinated inter-LA secondary school admissions scheme; and - a co-ordinated in-year admissions scheme. See the Consultation Document... MoreClosed 29 January 2010 -
Terrace Gardens parks improvements
This consultation was carried out with the local community to work with them in overseeing the restoration of the Terrace Gardens site. The site improvement project was a success, resulting in Terrace Gardens winning the London in Bloom 'Best park or public garden' in London, 2009. The Friends of Terrace Gardens Group was also set up. MoreClosed 31 December 2009 -
Richmond Transport Services
To gain views on the referral process to services, quality of service and how needs are being met. The consultation is being conducted by a feedback form sent to service users. MoreClosed 23 December 2009 -
Back Lane Traffic and Landscape improvements
Following on from previous work undertaken by the Council in the Ham Area, Back Lane was identified as a street that would benefit from traffic and urban design improvements, funded by Transport for London. The proposals are shown on drawing no 2217/PR/GL/007 and 2217/PR/GL/008, key features include: Construct new footway, connecting Lock Road footway with eastern Back Lane Footway Raised road area along Back Lane shop frontage Raised table adjacent 'The... MoreClosed 23 December 2009 -
Consumer Protection customer street survey
We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used in order to improve areas of service where our performance has not been satisfactory. MoreClosed 15 December 2009 -
Budget Consultation 2009
Every year, the Council consults residents from across the borough on their budget setting priorities for the next financial year. The consultation was carried out in two parts: a postal survey was sent to 1000+ members of LBRuT's Citizens' Panel and an evening workshop was held at Richmond Business School. Participants were presented with a range of service areas and asked to identify their priorities. They were also asked for their views on Council spending and where savings could be made in... MoreClosed 30 November 2009 -
Customer Satisfaction - Fly tip incidents, Oct-Nov 2009
As an ongoing focus to improve customer satisfaction; Customer Service carried out surveys on incidents raised in areas of relative disadvantage. All customers who raised incidents in the October and November 2009 were surveyed. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent, 4 being Good, 3 being Average, 2 being Below Average and 1 being Poor). MoreClosed 30 November 2009 -
Playbuilders Year 1
Communities were consulted on the development of natural play areas across the borough, with a focus on consulting 8-13 year olds. The 11 play areas under discussion included: Murray Park, Whitton Broom Road Recreation Ground, Teddington Kneller Gardens, Twickenham Castelnau Recreation Ground, Barnes Ham Village Green Sandy Lane Recreation Ground, Ham Hampton Common Raleigh Road Recreation Ground, Kew Heathfield... MoreClosed 30 November 2009 -
Hampton Hill Library opening hours
To survey library users and non-users for their preferences on opening hours and to find out why some people weren't currently using the library. The survey was available in the library, on the website and was also conducted on the street, to capture the views on non-users. There were five sessions on the street by the site of the new library for two weeks (26 October - 6 November 2009, half term). Different periods were covered between 9am and 3.30pm. MoreClosed 20 November 2009
1009 results.
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