Find activities

  • Licensing sub-committee - survey of objectors 2003-04

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2004
  • Licensing sub-committee - survey of objectors 2004-05

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2005
  • Trading Standards 2004-05

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2005
  • Local Development Framework - Sustainability Appraisal

    The draft Sustainability Appraisal Scoping report was consulted on between 11 July - 15 August 2005. This report is the result of the first stage in the appraisal process and includes baseline information about the borough and identifies key environmental issues. From these, objectives and indicators have been produced. The objectives form part of the appraisal framework against which LDF documents will be assessed. The indicators will be used to monitor quality of life, the economy and... More
    Closed 15 August 2005
  • Aircraft Noise Survey 2005

    In response to the Government's consultation to increase the number of night flights to Heathrow, a 'Night Flights and Other Issues Survey' was available from August - September 2005. It was available on the Council's website and in all public libraries throughout the borough. In addition to the survey, a public meeting was held in Twickenham on 5 September 2005 at York House, 7pm start. Residents were invited to attend and give their views. More
    Closed 16 September 2005
  • Waste, Recycling and Street Scene Enforcement

    In February 2006 a group of residents and service users participated in a Waste, Recycling and Street Scene Enforcement Focus Group held in Twickenham to give feedback on the services provided in these areas with a view to shaping future services provided by the Council. Feedback was given specifically on the following Council services: toilet scheme, graffiti, commercial waste, recycling service, and communications and marketing. More
    Closed 20 February 2006
  • Environmental Health Survey 2005-06

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used in order to improve areas of service where our performance has not been satisfactory. The Environmental Health Survey consisted of: 1) Customer satisfaction survey 2) Business satisfaction survey More
    Closed 31 March 2006
  • Licensing sub-committee - survey of objectors 2005-06

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. More
    Closed 31 March 2006
  • Trading Standards 2005-06

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2005-06 consultation consisted of: 1) Customer survey 2) Trader survey More
    Closed 31 March 2006
  • Consultation on Dog Control Orders

    At a meeting of the Cabinet on 19 June 2006 it was agreed that the proposal for the making of Dog Control Orders under the Clean Neighbourhoods and Environment Act 2005 should go out to consultation, as required by the Act. The Cabinet delegated authority to the Director of Environment in consultation with the Cabinet Member for Environment to agree the detailed implementation of Dog Control Orders under the Clean Neighbourhoods Act 2005 following consultation. A poster campaign was... More
    Closed 31 October 2006
  • Emission based charging for parking permits

    Formal public consultation on the Council's proposal to base charges for parking permits on vehicle emissions commenced on 17 November 2006 and finished on 15 December 2006. A questionnaire was sent to a representative sample of 3,500 households and 1,300 businesses across the borough to seek views on the proposals. In addition, a letter and an information leaflet was sent to all household within Controlled Parking Zones. More
    Closed 15 December 2006
  • Richmond Town Centre - enhancement proposals

    The consultation involved a manned exhibition in the middle of Richmond Town Centre from Saturday 3 March - Sunday 11 March, until 7pm. The scheme was on display and officers were present to answer questions. Views were also captured via a comments form. The exhibition was then transferred to Richmond Reference Library and Twickenham Civic Centre from 12 - 23 March. A questionnaire was sent to 5000 businesses and residents in the South Richmond ward, with a leaflet explaining the... More
    Closed 23 March 2007
  • Environmental Health Survey 2006-07

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used in order to improve areas of service where our performance has not been satisfactory. The Environmental Health Survey consisted of: 1) Customer satisfaction survey 2) Business satisfaction survey More
    Closed 31 March 2007
  • Trading Standards 2006-07

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2006-07 consultation consisted of: 1) Customer survey 2) Trader survey. More
    Closed 31 March 2007
  • Teddington Library Refurbishment

    To find out what users of the library thought of the range of present stock, new services, facilities and available help in finding books. We were overwhelmed with the response to the Teddington Library refurbishment consultation and wish to thank everyone who took part. We received 811 Questionnaires filled in by Library users, 647 in Teddington and 143 on line. 65 non users also filled in a questionnaire, 34 in Teddington and 31 on line. 215 suggestion cards were filled in for our... More
    Closed 30 April 2007
  • Voluntary Sector Funding Strategy

    The Council and the Richmond and Twickenham Primary Care Trust consulted on Voluntary Sector Funding Arrangements from 1 April 2008. The consultation closed on 14 May 2007. An invitation to participate was sent by email to local voluntary and community groups. A half day consultation event was also held on 8 May 2007. More
    Closed 14 May 2007
  • Review of polling districts and polling stations

    The Review of Polling Districts and Polling Places (Parliamentary Elections) Regulations 2006 require the authority to review all its polling districts and polling places within 12 months of the Regulations coming into force (1 January 2007). In the London Borough of Richmond upon Thames the polling district is also designated as the polling place. This report recommends some adjustments to polling districts in five wards. Under Section 18A of the Representation of the People Act 1983... More
    Closed 31 May 2007
  • Controlled Drinking Zones

    Controlled Drinking Zones (CDZs) are areas designated by a council in which there has been nuisance, annoyance or disorder associated with the consumption of alcohol. Within these areas constables can request people to stop drinking alcohol in the designated public places and/or surrender their drink. If people refuse they can be fined up to £500. Subject to consultation, the draft orders are attached. More
    Closed 1 June 2007
  • Sheen Lane Centre - improvement scheme

    The Council is pleased to announce that it has been awarded funding from Transport for London (TfL) to make improvements to the open space within the Sheen Lane Centre. This area is East Sheen's largest urban public space, with a wide range of public facilities and the local community has been keen to make better use of the space for some time. The Mortlake with East Sheen Society approached the Council with an outline for a scheme to make improvements. The aim of the scheme... More
    Closed 12 September 2007
  • Lower Richmond Road Supplementary Planning Guidance

    The Council are seeking comments on draft planning guidance which outlines the approach the Council will expect developers to take in relation to any development in the area between Lower Richmond Road and Manor Grove, comprising Orchard Road, Garden Road and Market Road. The area is unique in the Borough in that it has direct access to the A316 and is already occupied by a number of industrial and storage uses and it is therefore considered that the area should be retained for... More
    Closed 17 September 2007
  • Draft statement of licensing policy

    The Council's draft Licensing Policy issued for consultation has been re-drafted following public consultation. This report outlines the requirement for the policy, the constraints on its content, the consultation exercise undertaken and the key changes made as a result of consultation responses. More
    Closed 30 September 2007
  • Mystery Shopping for Customer Services 2007-08

    Mystery shopping provides evidence of an actual service provided and helps organisations know how well they perform against their Customer Care Standards. It is therefore regarded as a powerful tool to measure customer service. The mystery shopping exercise uses individuals trained to observe, experience and measure the customer service process, by acting as a prospective customer with realistic but made up questions or queries. Mystery shops are conducted by telephone, personal... More
    Closed 30 November 2007
  • Trading Standards 2007

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2007 consultation consisted of: 1) Customer survey 2) Trader survey More
    Closed 31 December 2007
  • Older People's Commissioning Strategy 2008

    This consultation document has been produced to inform the London Borough of Richmond's commissioning intentions for Older People from 2008. Following this consultation a document will be published in the spring of 2008 setting out the Council's commissioning intentions for older people from 2008 onwards. As far as possible this document will dovetail with the PCT commissioning intentions.This consultation document will also be used to inform the Joint Strategic Needs Assessment. More
    Closed 2 February 2008
  • Heathrow expansion 2008

    Public exhibitions Between 3 December 2007 and 27 February 2008, the Department for Transport (DfT) held public exhibitions in all local authorities around Heathrow Airport on the proposals to expand the airport and build a third runway. These exhibitions came to Richmond upon Thames on 7 December 2007 (Barnes) and 18 January 2008 (RACC, Richmond). In the same venue, Richmond Council also held exhibitions outlining opposition to the scheme and the potential impacts for residents.... More
    Closed 27 February 2008
  • Asylum Seeker Service - Customer Satisfaction Survey

    To measure client satisfaction with the services we provide and to provide quality assurance. An online customer satifaction questionnaire was provided through which service users can identify areas of satisfaction and provide feedback, which can be analysed and used to improve services. The questionnaire is available in a number of language formats. More
    Closed 31 March 2008
  • Customer Satisfaction - Recycling, April 2008

    The Customer Service Project team surveyed 200 residents by phone. Customers were randomly selected from the contact centre database (CRM). Any previous case history relating to why a resident had initially contacted us was ignored and this eliminated any element of bias. Equality monitoring data was also successfully collated. The survey measures customer satisfaction in the following areas: 1. Prior and post November 5 2008 recycling changes 2. Recycling containers 3.... More
    Closed 18 April 2008
  • Customer Satisfaction - Recycling, April 2008

    The Customer Service Project team surveyed 200 residents by phone. Customers were randomly selected from the contact centre database (CRM). Any previous case history relating to why a resident had initially contacted us was ignored and this eliminated any element of bias. Equality monitoring data was also successfully collated. The survey measures customer satisfaction in the following areas: 1. Prior and post November 5 2008 recycling changes 2. Recycling containers 3.... More
    Closed 18 April 2008
  • Local Development Framework - Core Strategy

    The Core Strategy is a Development Plan Document (DPD) which is part of the Local Development Framework (LDF). It is the strategic policy document, which will determine the future planning policy for the Borough. It outlines the Vision, Spatial Strategy and 20 Core Planning Policies on topics such as climate change, housing, employment and retailing. The submission consultation was the last stage for the community to comment on the Core Strategy, when it was submitted to an... More
    Closed 1 May 2008
  • Customer Satisfaction - Special Collections service

    During May a total of 167 customers who had recently used the Special Collection service were surveyed. This represents approximately one week of bookings. The customers were selected from the CRM system, and all other case histories were ignored. Equalities monitoring data was also collated. The survey measures customer satisfaction in the following areas: 1. The special collection booking process 2. The standard of the collection 3. Comparison of satisfaction across areas... More
    Closed 31 May 2008
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