Kew Gardens Station - Pedestrian Accessibility Improvements

Closed 19 Nov 2017

Opened 23 Oct 2017

Results Updated 20 Feb 2018

Thank you to all those who took part in the consultation. The Cabinet Member for Highways and Streetscene has approved the proposals for implementation. For more information please click here to read the Cabinet Member Decision Report.



The Council has received many complaints about the poor layout directly outside Kew Gardens Station. The main issue raised is that visitors are often confused about which route to take to get to Kew Gardens.

The most direct route through the car park provides no protection for pedestrians and is often flooded due to poor surface water drainage. Concerns have also been raised that drivers leaving the car park sometimes drive the wrong way down Station Approach, potentially coming into conflict with oncoming traffic.

To address these concerns the Council is proposing to make the following changes to the road layout, as part of the second phase of our uplift works in Kew:

  • Creation of a new pedestrian ‘walkway’ that provides a direct link between the station entrance and the existing footway on Station Parade. These changes will remove the drainage issue, which results in large puddles after it has rained
  • The existing parking arrangements will be improved so they better meet current design standards
  • Relocation and reduction in the size of the rail replacement bus stand
  • General tidying up of existing street furniture. This is in response to requests to clear street clutter and improve the view of the listed station building

A document illustrating the proposed changes can be found at the bottom of this page.

The Council is aware that parking in the area is at a premium. This scheme will improve the layout/size of the pay and display parking bays and should make them easier to use. The proposed changes will result in a loss of parking of two spaces, however this loss of parking has been kept to a minimum by relocating the bus stand and the loading and Car Club bays to more appropriate areas.

The proposed layout should better reinforce the existing one-way working on Station Parade and Station Approach and help reduce the likelihood of drivers travelling the wrong way down Station Approach.

Have Your Say

Please give us your views on the proposed changes using the online survey below. All comments received will be considered by the Cabinet Member for Highways and Streetscene before a decision is made on how to proceed.

If you require a paper copy of the questionnaire or have any further queries about the consultation please contact us on or 020 8891 7822.

The consultation closes on Sunday 19 November 2017.



  • Open to all


  • Richmond Borough