Legal Services Survey (Richmond upon Thames and Merton)

Overview

The Legal Services of Merton and Richmond Council are currently investigating the possibility of setting up a shared legal service. As part of this process, Legal Services are keen to ensure that any future shared service delivers the highest standard of legal support and the best possible customer service. 

To assist in this process, Legal Services are capturing the present perception of staff about how the service currently operates, its strengths and weaknesses. The results will be analysed and will feed into the development of the business plans for legal services.