Burials Service survey 2009/10

Overview

We aim to deliver a professional and caring service through our sympathetic, competent and trained staff. Our priority is to ensure that all funerals are organised and conducted in a way which meets the religious, cultural and personal needs of each individual. We understand that a meaningful funeral is an important part of the grieving process. We also recognised that the cemetery provides a focal point for the bereaved, and aim to make the cemeteries peaceful, clean and safe places for people to visit.

The survey was sent to each burial applicant and ensures we provide a service of the highest standard. We act on any negative comment immediately and the survey was ongoing throughout the year to ensure that we maintained the best possible customer care.

To note: a general comments form was also available on the website and in all cemeteries to give everyone the opportunity to make a suggestion or leave a comment about any aspect of the cemeteries service.