Building Control satisfaction survey 2010/11

Overview

In order for the Building Control department to improve its services we continually review the service we provide to our customers. Your feedback is very important to us and will help us to continue improving our service.

We instituted a process of customer surveys from January 2005 when a survey form was sent out with every

(1) Completion Certificate and targeted householders/home owners, and this is a continuous service.

The other customer surveys we now carry out include:

(2) A builders survey

(3) A Street Naming and Numbering survey

(4) After Decision Notice issued - to Agents.

Feedback was collected throughout the year using an online form. Results will be collated at the end of the financial year, and any changes made in response to survey results will be incorporated into the Planning and Building Control rolling improvement plan

What happens next

What has happened as a result?

The results have been collated and will feed into service planning as part of making improvements to the service.  Any comments that require further action will be added to our rolling Improvement Plan.  The headline findings will be added to Building Control webpages in due course.