The questions help us to:
- identify residents’ needs and whether the services we provide are right for them
- be better positioned to know whether we are providing fair and equal access to all groups of people who need our services
- identify how we can improve services to make them more accessible and inclusive
- understand who is or is not responding to our consultations
The questions are optional – if respondents don’t feel comfortable providing this information they are under no obligation to do so. All monitoring data is classed as personal data and is treated as confidential, in line with Data Protection requirements.
There is a helpful guide by Stonewall on this issue called ‘What’s it got to do with you?’ which you can read by clicking here.