Richmond Card Consultation

Overview

Since the re-launch of Richmond Card in January 2014, there have been significant increases in the number of card holders taking advantage of all the services combined on one single card.

We now have over 100,000 cardholders, 92% of whom are residents of the borough.

Richmond Council continues to use customer feedback to further improve the service received, particularly for discounted parking sessions.

We have made improvements to the way you use your card for parking, including technical and connectivity solutions. We are pleased to report that our residents benefitted from:

• 45,000 free 30 minute parking sessions per month
• 2,500 free Band A vehicle parking sessions per month
• 50,000 parking discounts of 10% or 20% per month                                                 

We would like to continue to review the services used, make improvements and inform customers of the many benefits offered to cardholders.  In order to do this, we are asking for your feedback.

Please give us your views using the online survey below that will take no longer than 5 minutes to complete.

The consultation closes on 8th April 2016.