Customer Satisfaction - Atrium, August 2008

Overview

Approximately 6000 visitors each month are helped by the customer service team based in the Atrium. In August customers who visited the Planning reception area and Central reception area were surveyed.

The survey measures the following areas:

1. Reasons for customers visiting

2. How they rated the environment

3. Satisfaction levels with the service provided by the Customer Service Advisers

4. Waiting times and first contact resolution

Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent, 4 being Good, 3 being Average, 2 being Below Average and 1 being Poor).

Why your views matter

A large proportion of customers declined to complete the satisfaction survey, mainly due to time constraints. 92 customers were successfully surveyed.