Customer Satisfaction - Recycling, April 2008

Overview

The Customer Service Project team surveyed 200 residents by phone. Customers were randomly selected from the contact centre database (CRM). Any previous case history relating to why a resident had initially contacted us was ignored and this eliminated any element of bias. Equality monitoring data was also successfully collated.

The survey measures customer satisfaction in the following areas:

1. Prior and post November 5 2008 recycling changes

2. Recycling containers

3. Standards of recycling collection