Hampton Hill Library opening hours

Overview

To survey library users and non-users for their preferences on opening hours and to find out why some people weren't currently using the library. The survey was available in the library, on the website and was also conducted on the street, to capture the views on non-users.

 There were five sessions on the street by the site of the new library for two weeks (26 October - 6 November 2009, half term). Different periods were covered between 9am and 3.30pm.

What happens next

A total of 212 surveys were completed: 107 on the street, 94 in the library and 11 online.

Key findings:

- Preferred days included Wednesdays (23%), Thursdays (25%) and Fridays (27%)

- 10am was the preferred opening time (32%), as opposed to 8.30am, 9am and 9.30am

- 6pm was overwhelmingly the preferred closing time (53%), as opposed to 4.30pm, 5pm and 5.30pm

- Respondents preferred a combination of opening styles (50%), incorporating full and half days.

What has happened as a result?

The library's opening hours were revised and extended in response to feedback.  The revised opening hours are as follows, which came into effect in January 2010:

Monday: Closed

Tuesday: 9.30am - 1.00pm

Wednesday: 9.30am - 6.00pm

Thursday: 9.30am - 1.00pm

Friday: 9.30am - 6.00pm

Saturday: 9.30am - 5.00pm

Sunday: Closed