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1002 results

  • Environmental Health business survey 2009/10

    Users of the service were surveyed throughout the year to gain an understanding of their satisfaction with the service and customer experience. More
    Closed 31 March 2010
  • Licensing Committee Customer Feedback

    To gauge customer satisfaction with the service provided. Consultation Method: Comments / Feedback Form, Exit Survey More
    Closed 31 March 2010
  • Mystery Shopping for Customer Services 2009-10

    Mystery shopping provides evidence of an actual service provided and helps organisations know how well they perform against their Customer Care Standards. It is therefore regarded as a powerful tool to measure customer service. The mystery shopping exercise uses individuals trained to observe, experience and measure the customer service process, by acting as a prospective customer with realistic but made up questions or queries. Mystery shops are conducted by telephone, personal visits,... More
    Closed 31 March 2010
  • Building Control satisfaction survey 2009/10

    In order for the Building Control department to improve its services we are continually reviewing the service we provide to our customers. Your feedback is very important to us and will help us to continue improving our service. We instituted a process of customer surveys from January 2005 when a survey form was sent out with every (1) Completion Certificate and targeted householders/home owners, and this is a continuous service. The other customer surveys we now carry out include:... More
    Closed 31 March 2010
  • Burials Service survey 2009/10

    We aim to deliver a professional and caring service through our sympathetic, competent and trained staff. Our priority is to ensure that all funerals are organised and conducted in a way which meets the religious, cultural and personal needs of each individual. We understand that a meaningful funeral is an important part of the grieving process. We also recognised that the cemetery provides a focal point for the bereaved, and aim to make the cemeteries peaceful, clean and safe places for... More
    Closed 31 March 2010
  • Improving the education of secondary age children with SEN

    Improving the education of children with special educational needs (SEN) is a key priority in the new Children and Young People's Plan. It is part of an investment programme to provide better resources for all children in Richmond upon Thames. This consultation sets out proposals to improve the provision for children with SEN in our mainstream secondary schools. The consultation form was available to complete online and the following drop-in sessions were available for... More
    Closed 31 March 2010
  • Primary School expansions - Stanley Infant & Nursery and Stanley Junior Schools

    Proposals to close Stanley Infant & Nursery School on 31 August 2010 and to expand the age and size of Stanley Junior School on 1 September 2010 were open for comment. Prior to the consultation, a meeting to explain the proposals was held at Stanley Junior School on 23 September 2009 for parents of current pupils and local residents. See the Notice and Full Statutory Proposals for further details. More
    Closed 19 March 2010
  • Thames Landscape Strategy review

    A stakeholder consultation was held on the Thames Landscape Strategy review. Following the consultation, all comments will be collated into a 'schedule of comments'. For each point raised, TLS (Thames Landscape Strategy) officer comments and recommendations will be documented into a schedule table. This will be presented to the TLS Partner Officer Steering Committee, who will consider the proposed recommendations. The outcomes will be used to inform the Thames London Strategy 2010-20... More
    Closed 17 March 2010
  • Development Management DPD - pre-submission

    The LDF Core Strategy was adopted in April 2009. This further stage of the consultation is about the Development Management Plan (DPD), which includes over 60 detailed policies building on the core strategy. These policies will be used as a basis for deciding on all planning applications. The aim of this was to consult on detailed policy wording before finalising the document for submission to Government in autumn 2010. Find out more about this consultation by looking at the LDF... More
    Closed 12 March 2010
  • Teddington Lock and Riverside Drive

    The consultation document was sent out to a catchment area of 200 households. More detailed plans were available at Ham Library and on the Council website. More
    Closed 8 March 2010
  • Crane Valley Park

    In early 2009, the Mayor of London launched a competition where the public could vote for the local park that they felt most needed to be improved. Crane Park topped the vote, and £400k was allocated for the improvements. Survey Using previous consultation, six areas of improvement work were identified under these headings: 1) A Welcoming Park 2) An Accessible Park 3) A Comfortable Park 4) A Natural Park 5) A Wildlife Park 6) An Informing Park. An online... More
    Closed 28 February 2010
  • Academies programme - Shene school

    The Minister of State for Schools and Learners approved the Expression of Interest at the beginning of December 2009 and the proposal entered the 'Feasibility' stage. During Feasibility, the detail of the academy proposal was developed, and full statutory consultation took place between 8 January and 19 February. The Council and AET, as co-sponsors of the proposed academy, held a series of formal consultation meetings in January and February.... More
    Closed 19 February 2010
  • Green Flag Awards - Management Plans

    The awards represent the National Standards for Parks and Open Spaces in England and Wales. More information is available at the link below. Each site must have a management plan in order to enter the Green Flag Award scheme. Consultation was carried out with the community on management plans for ten sites across the borough. More
    Closed 31 January 2010
  • Customer Satisfaction - Waste and Recycling, March 2010

    To measure customers' experience of contacting the Council regarding Waste and Recycling and Street Services options. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them to participate in a survey. - If they select to take part, the system captures their contact telephone number & confirms this with the caller. - The call will then come through to the Customer Service... More
    Closed 31 January 2010
  • Determined Admission Arrangements for 2011/12

    To consult on arrangements for admission to the borough's community schools for 2011/12 entry. This includes coordinated primary and secondary schemes. The consultation is in respect of: - proposed oversubscription criteria for community nursery, primary and secondary schools; - a co-ordinated inter-LA primary school admissions scheme; - a co-ordinated inter-LA secondary school admissions scheme; and - a co-ordinated in-year admissions scheme. See the Consultation Document... More
    Closed 29 January 2010
  • Terrace Gardens parks improvements

    This consultation was carried out with the local community to work with them in overseeing the restoration of the Terrace Gardens site. The site improvement project was a success, resulting in Terrace Gardens winning the London in Bloom 'Best park or public garden' in London, 2009. The Friends of Terrace Gardens Group was also set up. More
    Closed 31 December 2009
  • Richmond Transport Services

    To gain views on the referral process to services, quality of service and how needs are being met. The consultation is being conducted by a feedback form sent to service users. More
    Closed 23 December 2009
  • Back Lane Traffic and Landscape improvements

    Following on from previous work undertaken by the Council in the Ham Area, Back Lane was identified as a street that would benefit from traffic and urban design improvements, funded by Transport for London. The proposals are shown on drawing no 2217/PR/GL/007 and 2217/PR/GL/008, key features include: Construct new footway, connecting Lock Road footway with eastern Back Lane Footway Raised road area along Back Lane shop frontage Raised table adjacent 'The... More
    Closed 23 December 2009
  • Consumer Protection customer street survey

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used in order to improve areas of service where our performance has not been satisfactory. More
    Closed 15 December 2009
  • Budget Consultation 2009

    Every year, the Council consults residents from across the borough on their budget setting priorities for the next financial year. The consultation was carried out in two parts: a postal survey was sent to 1000+ members of LBRuT's Citizens' Panel and an evening workshop was held at Richmond Business School. Participants were presented with a range of service areas and asked to identify their priorities. They were also asked for their views on Council spending and where savings could be made in... More
    Closed 30 November 2009
  • Customer Satisfaction - Fly tip incidents, Oct-Nov 2009

    As an ongoing focus to improve customer satisfaction; Customer Service carried out surveys on incidents raised in areas of relative disadvantage. All customers who raised incidents in the October and November 2009 were surveyed. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent, 4 being Good, 3 being Average, 2 being Below Average and 1 being Poor). More
    Closed 30 November 2009
  • Playbuilders Year 1

    Communities were consulted on the development of natural play areas across the borough, with a focus on consulting 8-13 year olds. The 11 play areas under discussion included: Murray Park, Whitton Broom Road Recreation Ground, Teddington Kneller Gardens, Twickenham Castelnau Recreation Ground, Barnes Ham Village Green Sandy Lane Recreation Ground, Ham Hampton Common Raleigh Road Recreation Ground, Kew Heathfield... More
    Closed 30 November 2009
  • Hampton Hill Library opening hours

    To survey library users and non-users for their preferences on opening hours and to find out why some people weren't currently using the library. The survey was available in the library, on the website and was also conducted on the street, to capture the views on non-users. There were five sessions on the street by the site of the new library for two weeks (26 October - 6 November 2009, half term). Different periods were covered between 9am and 3.30pm. More
    Closed 20 November 2009
  • River Crane and Meadway improvements

    The Council is proposing to implement safety, cycling and pedestrian improvements at the junction of Meadway and River Crane path, as part of overall improvements to the River Crane Cycle Route. The scheme will be funded by Transport for London through the Cycling on Greenways Programme. The proposals are shown on drawing 2224.PR.GL.001 and include: - Installation of 9m long raised table, creating a flush crossing point. - Removal of existing traffic island and speed... More
    Closed 19 November 2009
  • Improving the education of primary age children with SEN

    Improving the education of children with special educational needs (SEN) is a key priority in the Children and Young Peoples Plan. It is part of an investment programme to provide better resources for all children in Richmond borough. The consultation leaflet (see below) sets out proposals to improve the provision for children with SEN in Richmond upon Thames mainstream primary schools. We are proposing that we will provide more specialist help for those children with the greatest... More
    Closed 13 November 2009
  • Customer Satisfaction - Council Tax Call Centre, October 2009

    To measure customer satisfaction on Council Tax & Benefit calls post integration with the Corporate Contact Centre. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them to participate in a survey. - If they select to take part, the system captures their contact telephone number & confirms this with the caller. - The call will then come through to the Customer... More
    Closed 31 October 2009
  • Visitor Survey 2009

    The aim of the survey was to better understand the type of visitors who travel to the borough, what they do when they are there and how much they spend. Questions included main purpose of visit, frequency of visits, transport and accommodation used, expenditure and likes and dislikes. The Interviewers were stationed at: - Richmond Station - Richmond Riverside - Richmond Park Gate - Bushy Park Gate (Hampton Court) - Kew Gardens entrance - Kew Gardens Tube ... More
    Closed 20 October 2009
  • "Shaping the Future of Care Together"

    The Government is proposing to change the way care support is funded in England and Richmond Council wants to hear the views of local people at a consultation event on Thursday 1 October. The "Shaping the Future of Care Together" Green Paper focuses on adapting the way the current care system is funded so that it can cope with longer life expectancy and changing social demands, as well as making it fairer, more flexible and easier to understand. Consultation activities include: -... More
    Closed 13 October 2009
  • Lifelong Opportunities - Ageing Well in Richmond Strategy

    Consultation to gain agreement to a proposed set of objectives and framework on which an Ageing Well Strategy for Richmond would be based. Also during this period, the government held a consultation on the DWP paper "Building a Society for all Ages". LBRuT's final response to this consultation was collated after seeking views from stakeholders via email and as part of a focus group held on 18 September 2009. The final response is available below. More
    Closed 1 October 2009
  • Development Management DPD

    The LDF Core Strategy was adopted in April 2009. This further stage of the consultation is about the Development Management Plan (DPD), which includes over 60 detailed policies building on the core strategy. These policies will be used as a basis for deciding on all planning applications. We identified the issues for the Development Management DPD covering a range of topics. In a number of areas we carried out focused consultation through a series of public workshops in June and... More
    Closed 1 October 2009
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