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617 results

  • Customer Satisfaction - Planning, August 2008

    The Contact Centre surveyed 150 people who had applied for planning consent between 2007 and 2008. Those surveyed were randomly selected from the CapsUniform planning system. Customers were asked to rate their level of satisfaction using a scale of 1 to 5 (5 being Excellent, 4 being Good, 3 being Average, 2 being Below Average and 1 being Poor). The survey measures customer opinion in the following areas: 1. Acknowledgement Letter 2. Updates on Planning Applications ... More
    Closed 31 August 2008

  • Recycling Satisfaction Survey

    The survey was carried out to find out how satisfied residents were with the Council's recycling service and was conducted by telephone between 1st and 15th September 2008. Fieldwork was conducted by Facts International. A representative sample was interviewed with quotas set by age, gender and work status. Data is weighted to the known profile of Richmond. More
    Closed 15 September 2008

  • Twickenham Embankment enhancements scheme 2008

    Proposals for the enhancement of Twickenham Embankment between Champion's Wharf and Water Lane were consulted on during this period. Prior to this, the initial proposals were subject to pre consultation meetings with key stakeholders groups. The proposals were then refined for the formal stage of the general public consultation. The proposals subject to consultation covered the following: trees, surfacing, new benches and bins, lighting, railings and lighting columns, cycle... More
    Closed 24 October 2008

  • Oak Avenue (Hampton) - proposed 20mph zone

    The Council is proposing to implement a 20 mile per hour (mph) zone on Oak Avenue, Hampton. The scheme is to be funded by Transport for London's 20 mph zone programme and is expected to benefit the local area by slowing traffic, increasing road safety, improving accessibility for pedestrians and enhancing the quality of the streetscape. The proposed improvements include: Upgrading the existing raised crossings and mini roundabouts, Installing new raised tables, speed cushions and... More
    Closed 28 November 2008

  • Holy Trinity Church of England Primary School

    Holy Trinity Primary School in Richmond will be expanding from one-form entry to two-form entry to provide additional school places for the increasing number of children living in Richmond and East Sheen. The existing building will require enlargement to accommodate the extra children. The School and the architects held a public consultation day on Monday 8 December 2008. More
    Closed 8 December 2008

  • Place Survey Boost 2008

    All local authorities in England were required to carry out the Place Survey in 2008. The survey measures resident satisfaction with the local area and public services. In addition to the main survey, Richmond upon Thames carried out a Place Survey Boost in the five areas of the borough which the Council and its partners had identified as being of relative disadvantage (Castelnau, Ham, Hampton North, Heathfield and Mortlake). Whereas the main Place Survey targeted a sample of... More
    Closed 19 December 2008

  • Kerbside Recycling service - campaign and doorstepping

    Richmond Council commissioned Waste Watch to undertake a doorstepping campaign and a series of roadshows between October - December 2008 to support improvements to the kerbside recycling service. The campaign aimed to: - inform residents about the introduction of blue boxes to collect paper and cardboard separately and ensure that service changes were understood, received well and improving Richmond's recycling rate - promote the recycling service... More
    Closed 19 December 2008

  • Hampton Area Improvements

    Richmond Council consulted on proposed changes to the road network in the Hampton area. The changes would focus around the following junctions: Thames Street/High Street, Thames Street/Church Street, High Street/Church Street and High Street/Manor Gardens. Background The A308 Thames Street is part of the Strategic Road Network and provides a key link between Staines and Kingston, via the Hampton village area. High Street, Station Road and Church Street are... More
    Closed 27 February 2009

  • Richmond CO2 Parking Charges

    The consultation was carried out to investigate opinions on emissions-based parking facilities from drivers in the Richmond area. There were three elements to the consultation: 1) On-street survey between 21 - 22 March 2009 2) Online survey throughout February/March 2009 3) Other submissions (petitions or letters). More
    Closed 13 March 2009

  • Trading Standards 2008-09

    We regularly conduct customer surveys in order to find out how satisfied customers are with what we have provided. The results are collated and analysed and then used to improve our service. The Trading Standards 2008-09 consultation consisted of: 1) Customer survey 2) Trader survey More
    Closed 31 March 2009

  • Environmental Health customer survey 2009/10

    We regularly conduct surveys to find out how satisfied customers are with our service and identify areas for improvement. More
    Closed 31 March 2009

  • Mystery Shopping for Customer Services 2008-09

    Mystery shopping provides evidence of an actual service provided and helps organisations know how well they perform against their Customer Care Standards. It is therefore regarded as a powerful tool to measure customer service. The mystery shopping exercise uses individuals trained to observe, experience and measure the customer service process, by acting as a prospective customer with realistic but made up questions or queries. Mystery shops are conducted by telephone,... More
    Closed 31 March 2009

  • Building Control satisfaction survey 2008/09

    In order for the Building Control department to improve its services we are continually reviewing the service we provide to our customers. Your feedback is very important to us and will help us to continue improving our service. We instituted a process of customer surveys from January 2005 when a survey form was sent out with every: (1) Completion Certificate and targeted householders/home owners, and this is a continuous service. The other customer... More
    Closed 31 March 2009

  • Primary School expansions - Holy Trinity Church of England School

    Proposals on the expansion of Holy Trinity Church of England Primary School to a two-form entry from September 2010 onwards were open for comment from Feb - Apr 2009. See the Notice and Full Statutory Proposal below for further details. Notices of the proposal were published in the Richmond and Twickenham Times, outside the public entrances of the school and on the Council's and school's websites. Copies of the 'prescribed information' for each proposal were made available on the... More
    Closed 11 April 2009

  • Primary School expansions - St Mary's and St Peter's Church of England Primary School

    Proposals on the expansion of St Mary's and St Peter's Church of England Primary School to a three-form entry from September 2010 onwards were open for comment from Feb - Apr 2009. See the Notice and Full Statutory Proposal below for further details. Notices of the proposal were published in the Richmond and Twickenham Times, outside the public entrances of the school and on the Council's and school's websites. Copies of the 'prescribed information' for each proposal were... More
    Closed 11 April 2009

  • Mallard Place Conservation Area 2009

    The Council ran a public consultation on the draft Conservation Area Character Appraisal and Management Plan for the Mallard Place Conservation Area from 20 March 2009 until 1 May 2009. A public exhibition of the documents was also held on Wednesday 8 April between 18.30 and 20.00 in The Terrace Room at York House, where people were invited to examine the appraisals and proposals for the conservation area and to discuss them with officers. More
    Closed 1 May 2009

  • Fieldend Conservation Area 2009

    The Council announced a public consultation on the draft Conservation Area Character Appraisals and Management Plans for the Fieldend Conservation Area. A public meeting/exhibition of documents was also held on Friday 24 April between 19.00 and 20.30 within the gardens of Fieldend where people were able to examine the appraisals and proposals for the conservation area and to discuss them with officers. More
    Closed 4 May 2009

  • Cultural Partnership Plan

    A strong Cultural Partnership is vital for a borough determined to deliver excellent and inclusive cultural services. The Partnership brings together the energy, creativity and resources of the individuals, organisations and businesses involved in delivering or promoting cultural services. It sits alongside a number of other borough-wide partnerships set up between public services, local business and community organisations under the umbrella of the Local Strategic Partnership. Our... More
    Closed 18 May 2009

  • Rosecroft Gardens Conservation Area 2009

    This was a consultation on Draft Conservation Area Character Appraisal and Management Plan for Rosecroft Gardens Conservation Area. The Council held a public consultation on the draft Conservation Area Character Appraisal and Management Plan for the Rosecroft Gardens Conservation Area (known locally as the Dene Estate). The consultation document was divided into two parts: A Conservation Area Character Appraisal, which outlines the history of the development of the conservation area... More
    Closed 26 May 2009

  • Customer Satisfaction - Contact Centre, April-May 2009

    To measure customer satisfaction on Waste & Recycling calls handled by Customer Services Advisers in the Contact Centre. How the automated telephone survey worked: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them to participate in a survey. - If they select to take part, the system captures their contact telephone number & confirms this with the caller. - The call will then come through to the Customer... More
    Closed 31 May 2009

  • Heathfield Library Project

    Informal consultation took place on the proposed relocation of Heathfield Library. The relocation would make way for the proposed new health and social care facility for Heathfield and Whitton. The Council consulted on proposed plans to move the library to the Heathfield School site on Powder Mill Lane, which is more central to the ward. This would initially be a temporary but high quality building with a view to a permanent library being provided as part of any development of Heathfield... More
    Closed 5 June 2009

  • Customer Satisfaction - Council Tax Call Centre, June 2009

    An automated telephone survey to measure customer satisfaction on Council Tax & Benefit calls. How the automated telephone survey works: When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them to participate in a survey. If they select to take part, the system captures their contact telephone number & confirms this with the caller. The call then went through to the Customer Service Adviser (CSA) as... More
    Closed 30 June 2009

  • Academies programme - Hampton Community College and Whitton School

    The Council and sponsors sought the views of parents and all stakeholders on the proposed closure of Hampton Community College (HCC) and Whitton School and their replacement with academies. The Council and the sponsors sought the initial views of parents of students at the directly affected schools and parents of children at local feeder schools. Parents and and other stakeholder were also invited to give their views on the detailed design of the academies: what buildings, curriculum,... More
    Closed 13 July 2009

  • Proposed ward name changes

    This consultation came about following legislation on Community Involvement, Engagement and Representation. The consultation exercise was in response to requests to rename the following wards: Hampton Wick Ward to Hampton Wick and South Teddington Ward Fulwell and Hampton Hill Ward to Hampton Hill and North West Teddington Ward. The consultation was conducted via an online consultation form, and was publicised via: posters on community noticeboards and at libraries;... More
    Closed 11 September 2009

  • Consultation on new Executive Arrangements

    Under provisions of the Local Government and Public Involvement in Health Act 2007 the Council had to choose a new form of Executive Arrangements before 31 December 2009 with the new arrangements coming into effect after the 2010 elections. The Council indicated its preferred option as the Leader and Cabinet model and resolved on 14 July 2009 to put this forward for public consultation. Consultation was undertaken using the Council's website, community noticeboards, listing in the... More
    Closed 30 September 2009

  • Gambling Policy 2010 - 2013

    Gain insight into views of proposed Gambling Policy 2010 - 2013 for London Borough of Richmond. More
    Closed 30 September 2009

  • Development Management DPD

    The LDF Core Strategy was adopted in April 2009. This further stage of the consultation is about the Development Management Plan (DPD), which includes over 60 detailed policies building on the core strategy. These policies will be used as a basis for deciding on all planning applications. We identified the issues for the Development Management DPD covering a range of topics. In a number of areas we carried out focused consultation through a series of public workshops in June and... More
    Closed 1 October 2009

  • Visitor Survey 2009

    The aim of the survey was to better understand the type of visitors who travel to the borough, what they do when they are there and how much they spend. Questions included main purpose of visit, frequency of visits, transport and accommodation used, expenditure and likes and dislikes. The Interviewers were stationed at: - Richmond Station - Richmond Riverside - Richmond Park Gate - Bushy Park Gate (Hampton Court) - Kew Gardens entrance - Kew Gardens Tube ... More
    Closed 20 October 2009

  • Customer Satisfaction - Council Tax Call Centre, October 2009

    To measure customer satisfaction on Council Tax & Benefit calls post integration with the Corporate Contact Centre. How the automated telephone survey works: - When the call comes through on the telephony options (IVR), the customer is provided with a recorded message asking them to participate in a survey. - If they select to take part, the system captures their contact telephone number & confirms this with the caller. - The call will then come through to the Customer... More
    Closed 31 October 2009

  • Improving the education of primary age children with SEN

    Improving the education of children with special educational needs (SEN) is a key priority in the Children and Young Peoples Plan. It is part of an investment programme to provide better resources for all children in Richmond borough. The consultation leaflet (see below) sets out proposals to improve the provision for children with SEN in Richmond upon Thames mainstream primary schools. We are proposing that we will provide more specialist help for those children with the greatest... More
    Closed 13 November 2009
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